Discover unparalleled training programs delivered by LQA assessors specifically chosen for their exceptional training skills.
The Trusted Home of Luxury Hospitality Training
Training Opportunities
Experience a transformation in your luxury service and hospitality offering through meticulous training. Our bespoke training is designed to refine every detail of your guest experience
Experience transformative service refinement with in-depth training sessions following your assessment.
Our state-of-the-art training solution. Interactive, engaging and immersive. Designed to empower people to consistently deliver exceptional guest experiences.
Have your very own in-house LQA Champions who train peers and uphold LQA standards long after Upfront Training is complete.
Perfect your launch with our specialised pre-opening training, adding a crucial week of expert-led preparation that will set you apart.
CURRICULUM
Module Content
These modules focus on the arrival, departure, concierge, and guest services experiences, perfecting the interactions delivered prior to and during the Guest’s stay.
Module Content
Covering a wide range of dining experiences. These modules are designed for all guest-facing employees working in a restaurant or in-room dining environment.
Module Content
A set of modules crafted to address the variety of ways Housekeeping service impacts the Guest’s experience during their stay.
Module Content
A wide look at the reservation process from beginning to end. The impactful session is designed for reservation agents.
Module Content
A vital session which reviews all details of a guest’s spa journey across a wide variety of treatments, services and guest experiences.
Module Content
Our guest care module encompasses the essentials of looking after demanding guests in a luxury hospitality environment by focusing on LQA’s 13 Emotional Intelligence fundamentals.
Module Content
Designed for leaders within an organisation. The modules focus on implementing the quality cycle, improving leadership performance, and turning data from the LQA assessments into tangible actions.
Comprehensive Training
Dive into hands-on learning experiences, designed to captivate, challenge, and empower your hospitality team for excellence.
Role Plays
Through dynamic role-playing scenarios, participants actively engage in simulated challenges, enhancing their skillset in a vibrant, competitive environment.
This engaging method improves skill development and effectively bridges the gap between theoretical learning and practical application.
Engage in dynamic scenarios that bring learning to life.
Transform theoretical knowledge into practical skills.
Energise learning with gamified elements.
Presentations
Our presentations are delivered by seasoned trainers in a classroom setting and are tailored to maximise comprehension and application.
Participants are encouraged to engage and interact in a collaborative learning process, resulting in a deeper understanding of the course material.
Fostering engaging discussions and deeper understanding.
Collaborative group activities, encouraging teamwork and problem-solving.
Teams present their solutions, receiving expert feedback for improvement.
Workshops
Our workshops offer an interactive and experiential learning environment. Participants engage in hands-on activities and group discussions, fostering the development and refinement of skills.
This format provides a supportive space for constructive feedback, enhancing learning outcomes.
Tackling real-time challenges, fostering critical thinking and practical solutions.
Nurture confidence and participation in a welcoming, judgement-free setting.
Benefit from top-tier industry insights, enhancing learning with expert feedback.
Games
Engaging and fun, our games encourage participants to learn and apply new skills through various challenges and rewards.
This interactive approach significantly enhances retention and encourages the practical application of skills in real-world scenarios.
Gamified learning experiences that boost memory retention and understanding.
Fun, interactive games that transform training into an engaging, memorable event.
Inclusive activities that ensure full team involvement and active participation.
Trainers
With 20+ years, LQA has become the preeminent provider of luxury hotel assessments around the world. All of our trainers are highly experienced, well-travelled and methodical luxury hospitality veterans.
Benefit from years of expertise honed in elite hospitality settings.
Gain global perspectives from trainers experienced in luxury. We train in 8 different languages: English, French, Spanish, Italian, Portuguese, German, Polish and Mandarin
Receive real-time feedback from our Assessors, drawing on their world-class experience from a wide range of luxury environments.
TESTIMONIAL
TESTIMONIAL
TESTIMONIAL
TESTIMONIAL
TESTIMONIAL
Reserve Your Place for 2024!
Gear up to advance your hospitality services with our specialised support. Availability for 2024 is filling fast, don’t miss your chance to join the upper echelon of luxury hospitality.
Secure your training spot today and embark on a remarkable journey of growth and excellence!
Hotel staff at all levels, especially those in guest-facing roles and management, can benefit greatly from upfront training to refine their service skills.
Training sessions can vary in length, typically lasting from a single intensive day to a week, depending on the depth and scope of the training program.
Yes, training programs are often tailored to address the unique challenges and goals of each hotel, ensuring relevance and maximum impact.
Absolutely. These sessions not only enhance individual skills but also promote team cohesion and a unified approach to luxury service.
Participants can expect improved service skills, heightened guest satisfaction, and a deeper understanding of luxury hospitality standards and practices.
Who We Serve
Our Services
LQA Group