Empower Your Team’s Capabilities

Craft exceptional luxury experiences

In the competitive realm of luxury hospitality, excelling often means overcoming resource constraints and gaps in luxury service know-how.

myLQA is your bridge to surpass these challenges, turning your aspirations into measurable achievements and unparalleled guest experiences.

Download From The App Store

myLQA

Cultivating Excellence, Together

Nurturing Service Leaders

Level up your staff to become hospitality leaders with myLQA's premium hospitality standards training, building a progressive career profile.

Aligning Teams

myLQA aligns staff ambition with hotel goals, fostering recognition, productivity, and a unified service vision that will go above and beyond.

Deliver Superior Guest Experiences

myLQA turns team alignment and personal growth into superior guest experiences, providing top-tier service excellence across the board.

The final piece to unlocking exceptional luxury service

Elevate to world-class luxury with our mobile, gamified platform designed for peak performance in hospitality. Transform guest experiences, boost staff motivation, and set new standards in your local market.

Dive into a world where technology meets luxury, and start redefining the future of excellence in hospitality

myLQA Exclusive functionality

myLQA Exclusive functionality

MyLQA member profile

Embark on a rewarding journey with myLQA, and transform every milestone in your hospitality career into tangible achievements of professional growth.

Gamify Your Progress

Transform daily tasks into rewarding challenges and elevate productivity with a point-based reward system.

Showcase Your Achievements

Showcase your professional milestones as digital badges of honour.

Enhance Career Mobility

Effortlessly move between roles while your dynamic myLQA profile keeps pace, offering industry-wide recognition of your evolving expertise.

myLQA Exclusive functionality

Next-Gen Action Plans

Elevate efficiency and accountability in your hotel’s operations with our advanced action plan system. 

Tailored to the dynamic needs of modern hospitality management, this feature streamlines task delegation and progress tracking.

Sub-Delegation Simplified

Delegate tasks effectively through a multi-layered system. General Managers can assign plans to department heads, who can then sub-delegate further, ensuring precise task allocation.

Real-Time Progress Tracking

Stay updated with colour-coded progress indicators. Track the completion status of each delegated task - green for completed, yellow for in progress, blue for new ideas, and red for issues.

Enhanced Capability

Foster a culture of responsibility and swift execution. The ability to assign multiple tasks to various team members increases accountability and encourages effective change implementation.

myLQA Exclusive functionality

Enhanced Training Experience

Transform your team’s learning journey with our gamified and interactive training modules. 

Designed for the modern hospitality landscape, this feature offers an engaging and accessible way to master luxury service standards.

Interactive Learning

Dive into an immersive training environment with quizzes and games, fostering a fun and engaging learning experience for your team.

Team Engagement

Strengthen team dynamics through collective learning experiences. Managers can host live quizzes, allowing team members to participate and compete in real time, enhancing team spirit and knowledge retention.

Accessible Anytime, Anywhere

Break free from the constraints of desktop learning. Our mobile-friendly platform ensures your team can access training materials anytime, fostering continuous learning and skill enhancement.

myLQA Enhanced Training

Your Toolkit for
Unmatched Service Excellence

Discover service excellence with our comprehensive toolkit, designed to elevate every aspect of your guest experience.

FEATURES FOR MANAGEMENT

FEATURES FOR MANAGEMENT

Access an Overview Dashboard

Seamlessly connect your team’s efforts with outcomes using privacy-compliant assessment reports.

These reports are available for every level, from overall hotel performance to specific department insights.

Instant Strategic Insights

Quickly access hotel and division summaries, enabling informed tactical management decisions.

Trend Awareness

Maintain a comprehensive view of performance trends, keeping pace with evolving industry dynamics.

Swift Action

Take advantage of essential information and tools to rapidly and effectively implement necessary changes.

myLQA Dashboard

FEATURES FOR MANAGEMENT

Assessments

Connect your team to their outcomes. Privacy compliant Assessment reports now accessible at the hotel, division or department level.

Identify Strengths and Weaknesses

Gain a birds-eye view of performance across divisions and departments.

Pinpoint Score Drivers

Get detailed insights from each division down to specific standards that influenced your score.

Drive Meaningful Change

Develop targeted action plans or self-assessments directly from your report to address identified areas.

myLQA Team Member Assessments

FEATURES FOR MANAGEMENT

myActions

Optimise your team’s performance with myLQA’s enhanced Action Plans and Self Assessments, designed for swift and effective standard improvements.

Tailor-Made Improvement Tools

Access custom tools crafted to elevate your team's adherence to LQA standards.

Sustain Continuous Progress

Ensure consistent self-improvement and readiness between formal LQA assessments.

Enhanced Delegation and Accountability

Seamlessly manage and monitor the progress of delegated tasks and action plans at every step.

myLQA My Actions

FEATURES FOR Team memberS

FEATURES FOR Team memberS

Assessments

Empower your team members with access to Assessments, fostering a sense of connection and contribution to the hotel’s performance and goals.

Inclusive Access and Awareness

Enable controlled access at various levels, from hotel-wide views to specific divisions, enhancing overall team inclusivity and awareness.

Personal Impact Overview

Allow team members to see the direct impact of their efforts on the ground, linking their actions to the hotel's overall assessment results.

Facilitated Team Discussions

Promote open conversations and understanding about assessment scores, encouraging team engagement and a shared commitment to improvement.

myLQA Team Member Assessments

FEATURES FOR Team memberS

The Newsfeed

Experience a unified, authoritative source of alignment through the newsfeed, tailored to engage and inform team members at all levels.

Put luxury standards front of mind


Access regular updates and news, ensuring you're always in sync with hotel and brand goals.

Celebrate service excellence

Highlight and learn from star employees' achievements, fostering a culture of service excellence.

Establish an authoritative source of alignment


Maintain a culture of excellence by leading from the front and championing the guest experience on a continuous basis

myLQA Team Member Newsfeed

FEATURES FOR Team memberS

Learning

Unlock 24/7 access to world-class, gamified training designed for continuous skill development and engagement in luxury service standards.

Cultivating Talent

Ensure consistent, high-level service across your team with our uniform luxury training programs.

Engaging and Dynamic Learning

Transform training into an enjoyable and interactive experience, keeping learners engaged and motivated.

Leadership Enhancement

Equip your leaders with specialised training tools to inspire and strengthen their teams, fostering meaningful connections.

myLQA Team Member Learning

Empowering Service Excellence

Service Excellence at Your Fingertips

Unleash the Full Power of LQA

Accessible

Elevate service at all levels with universally accessible LQA standards and assessments for your team.

Mobile

Instantly address service issues and boost responsiveness with our mobile-friendly platform.

Integrated

Seamlessly blend luxury service into daily operations, fostering a culture of consistent excellence.

Superior

Harness our mobile platform, equipped with advanced features to elevate your service to luxury excellence.

Elevating luxury standards

Real-World Applications: Transforming Everyday Operations with Our Solutions

Managers can swiftly create Action Plans or Self Assessments to promptly address improvement areas.
Instant Adjustments
Elevate team gatherings with engaging exercises from the Learning Hub, fostering a lively meeting atmosphere.
Dynamic Team Meetings
Seamlessly welcome new staff with comprehensive service training modules and quizzes for uniform quality.
New Hire Integration
Employ Assessment data to strengthen teamwork, accountability, and joint efforts for improved LQA scores.
Enhanced Collaboration
Encourage professional growth by tracking and displaying team members’ myLQA membership points and status.
Team Growth Nurturing
Employ the entire range of myLQA tools to improve commitment to luxury service standards holistically.
Cultivate Excellence
Utilise myLQA’s detailed membership achievements and points for valuable input in professional evaluations.
Insightful Appraisals
Use the Newsfeed to highlight and honour top-performing team members, enhancing morale and inspiration.
Spotlighting Service Stars
Augment leadership capabilities with myLQA’s refined Action Plans and Self Assessments for more effective division management.
Leadership Empowerment

Instant Adjustments

Managers can swiftly create Action Plans or Self Assessments to promptly address improvement areas.

Dynamic Team Meetings

Elevate team gatherings with engaging exercises from the Learning Hub, fostering a lively meeting atmosphere.

New Hire Integration

Seamlessly welcome new staff with comprehensive service training modules and quizzes for uniform quality.

Enhanced Collaboration

Employ Assessment data to strengthen teamwork, accountability, and joint efforts for improved LQA scores.

Team Growth Nurturing

Encourage professional growth by tracking and displaying team members’ myLQA membership points and status.

Cultivate Excellence

Employ the entire range of myLQA tools to improve commitment to luxury service standards holistically.

Insightful Appraisals

Utilise myLQA’s detailed membership achievements and points for valuable input in professional evaluations.

Spotlighting Service Stars

Use the Newsfeed to highlight and honour top-performing team members, enhancing morale and inspiration.

Leadership Empowerment

Augment leadership capabilities with myLQA’s refined Action Plans and Self Assessments for more effective division management.

How To Get Started

Register Interest Today

Contact us to register your interest in myLQA. Complete our online form today.
1

Product Demonstration

We'll contact you back to discuss myLQA and provide a product demonstration.
2

Onboarding & Setup

Our team will get your hotel onboarded and setup for success. Empower your team to craft exceptional luxury experiences.
3

Prepare to elevate your entire team and hotel with myLQA. Newly launched in 2024, the app enables your hotel to bridge the gap between luxury potential and consistent luxury delivery, setting the stage for unmatched guest satisfaction.

Contact us today for a full product demonstration and to discuss the integration of myLQA into your team. Full onboarding support and on going support are available. 

Frequently asked

myLQA is the final piece to unlocking exceptional luxury service.  While Assessments provide the roadmap to excellence and Upfront Training elevates capability, myLQA empowers management and nurtures team members to integrate guest service excellence into everyday operations, making it second nature.

myLQA is for use by every front line manager and team member in a hotel.  The app is packed with features that assist the unique needs or both Management and Team Members in the pursuit towards excellence. The full value of the app is realised when used broadly. 

Accessible – LQA Standards & Assessment access for all team members right in their hands, elevating service from the entry-level
to leadership.

Portable – Identify issues on the spot and Instantly take action on the go, boosting responsiveness and enhancing operational agility.

Integrated – Turn luxury behaviours into daily habits, ensuring consistent quality and ingraining a culture of nothing but excellence.

Superior – An optimised mobile experience delivering enhanced capabilities enables exclusive features taking service delivery to
new heights.

The myLQA Member Profile is an exclusive feature of the app. It gives every app user their own verified and independent profile that they can carry forward in their careers. These can be used for highlighting achievements, making luxury service rewarding and more. 

Another exclusive feature of the myLQA app are next generation Action Plans. The enhanced functionality opens the door to much more robust change management without compromise of oversight. 

Multi layer sub-delegation and tracking of action plans enable management and team members to work together to efficiently achieve corrective action. 

myLQA is a distinctly different service to LQA Assessments and Upfront Training.  myLQA is available by purchasing packages of user licenses to suit your hotel size. 

Please get in contact with us for packages and pricing information.