Empower Your Team’s Capabilities
Craft exceptional luxury experiences
In the competitive realm of luxury hospitality, excelling often means overcoming resource constraints and gaps in luxury service know-how.
myLQA is your bridge to surpass these challenges, turning your aspirations into measurable achievements and unparalleled guest experiences.
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myLQA
Cultivating Excellence, Together
Nurturing Service Leaders
Aligning Teams
Deliver Superior Guest Experiences
The final piece to unlocking exceptional luxury service
Elevate to world-class luxury with our mobile, gamified platform designed for peak performance in hospitality. Transform guest experiences, boost staff motivation, and set new standards in your local market.
Dive into a world where technology meets luxury, and start redefining the future of excellence in hospitality
myLQA Exclusive functionality
myLQA Exclusive functionality
MyLQA member profile
Embark on a rewarding journey with myLQA, and transform every milestone in your hospitality career into tangible achievements of professional growth.
Gamify Your Progress
Transform daily tasks into rewarding challenges and elevate productivity with a point-based reward system.
Showcase Your Achievements
Showcase your professional milestones as digital badges of honour.
Enhance Career Mobility
Effortlessly move between roles while your dynamic myLQA profile keeps pace, offering industry-wide recognition of your evolving expertise.
myLQA Exclusive functionality
Next-Gen Action Plans
Elevate efficiency and accountability in your hotel’s operations with our advanced action plan system.
Tailored to the dynamic needs of modern hospitality management, this feature streamlines task delegation and progress tracking.
Sub-Delegation Simplified
Delegate tasks effectively through a multi-layered system. General Managers can assign plans to department heads, who can then sub-delegate further, ensuring precise task allocation.
Real-Time Progress Tracking
Stay updated with colour-coded progress indicators. Track the completion status of each delegated task - green for completed, yellow for in progress, blue for new ideas, and red for issues.
Enhanced Capability
Foster a culture of responsibility and swift execution. The ability to assign multiple tasks to various team members increases accountability and encourages effective change implementation.
myLQA Exclusive functionality
Enhanced Training Experience
Transform your team’s learning journey with our gamified and interactive training modules.
Designed for the modern hospitality landscape, this feature offers an engaging and accessible way to master luxury service standards.
Interactive Learning
Dive into an immersive training environment with quizzes and games, fostering a fun and engaging learning experience for your team.
Team Engagement
Strengthen team dynamics through collective learning experiences. Managers can host live quizzes, allowing team members to participate and compete in real time, enhancing team spirit and knowledge retention.
Accessible Anytime, Anywhere
Break free from the constraints of desktop learning. Our mobile-friendly platform ensures your team can access training materials anytime, fostering continuous learning and skill enhancement.
Your Toolkit for
Unmatched Service Excellence
Discover service excellence with our comprehensive toolkit, designed to elevate every aspect of your guest experience.
FEATURES FOR MANAGEMENT
FEATURES FOR MANAGEMENT
Access an Overview Dashboard
Seamlessly connect your team’s efforts with outcomes using privacy-compliant assessment reports.
These reports are available for every level, from overall hotel performance to specific department insights.
Instant Strategic Insights
Quickly access hotel and division summaries, enabling informed tactical management decisions.
Trend Awareness
Maintain a comprehensive view of performance trends, keeping pace with evolving industry dynamics.
Swift Action
Take advantage of essential information and tools to rapidly and effectively implement necessary changes.
FEATURES FOR MANAGEMENT
Assessments
Connect your team to their outcomes. Privacy compliant Assessment reports now accessible at the hotel, division or department level.
Identify Strengths and Weaknesses
Gain a birds-eye view of performance across divisions and departments.
Pinpoint Score Drivers
Get detailed insights from each division down to specific standards that influenced your score.
Drive Meaningful Change
Develop targeted action plans or self-assessments directly from your report to address identified areas.
FEATURES FOR MANAGEMENT
myActions
Optimise your team’s performance with myLQA’s enhanced Action Plans and Self Assessments, designed for swift and effective standard improvements.
Tailor-Made Improvement Tools
Access custom tools crafted to elevate your team's adherence to LQA standards.
Sustain Continuous Progress
Ensure consistent self-improvement and readiness between formal LQA assessments.
Enhanced Delegation and Accountability
Seamlessly manage and monitor the progress of delegated tasks and action plans at every step.
FEATURES FOR Team memberS
FEATURES FOR Team memberS
Assessments
Empower your team members with access to Assessments, fostering a sense of connection and contribution to the hotel’s performance and goals.
Inclusive Access and Awareness
Enable controlled access at various levels, from hotel-wide views to specific divisions, enhancing overall team inclusivity and awareness.
Personal Impact Overview
Allow team members to see the direct impact of their efforts on the ground, linking their actions to the hotel's overall assessment results.
Facilitated Team Discussions
Promote open conversations and understanding about assessment scores, encouraging team engagement and a shared commitment to improvement.
FEATURES FOR Team memberS
The Newsfeed
Experience a unified, authoritative source of alignment through the newsfeed, tailored to engage and inform team members at all levels.
Put luxury standards front of mind
Access regular updates and news, ensuring you're always in sync with hotel and brand goals.
Celebrate service excellence
Highlight and learn from star employees' achievements, fostering a culture of service excellence.
Establish an authoritative source of alignment
Maintain a culture of excellence by leading from the front and championing the guest experience on a continuous basis
FEATURES FOR Team memberS
Learning
Unlock 24/7 access to world-class, gamified training designed for continuous skill development and engagement in luxury service standards.
Cultivating Talent
Ensure consistent, high-level service across your team with our uniform luxury training programs.
Engaging and Dynamic Learning
Transform training into an enjoyable and interactive experience, keeping learners engaged and motivated.
Leadership Enhancement
Equip your leaders with specialised training tools to inspire and strengthen their teams, fostering meaningful connections.
Empowering Service Excellence
Service Excellence at Your Fingertips
Unleash the Full Power of LQA
Accessible
Elevate service at all levels with universally accessible LQA standards and assessments for your team.
Mobile
Instantly address service issues and boost responsiveness with our mobile-friendly platform.
Integrated
Seamlessly blend luxury service into daily operations, fostering a culture of consistent excellence.
Superior
Harness our mobile platform, equipped with advanced features to elevate your service to luxury excellence.
Elevating luxury standards
Real-World Applications: Transforming Everyday Operations with Our Solutions
Instant Adjustments
Managers can swiftly create Action Plans or Self Assessments to promptly address improvement areas.
Dynamic Team Meetings
Elevate team gatherings with engaging exercises from the Learning Hub, fostering a lively meeting atmosphere.
New Hire Integration
Seamlessly welcome new staff with comprehensive service training modules and quizzes for uniform quality.
Enhanced Collaboration
Employ Assessment data to strengthen teamwork, accountability, and joint efforts for improved LQA scores.
Team Growth Nurturing
Encourage professional growth by tracking and displaying team members’ myLQA membership points and status.
Cultivate Excellence
Employ the entire range of myLQA tools to improve commitment to luxury service standards holistically.
Insightful Appraisals
Utilise myLQA’s detailed membership achievements and points for valuable input in professional evaluations.
Spotlighting Service Stars
Use the Newsfeed to highlight and honour top-performing team members, enhancing morale and inspiration.
Leadership Empowerment
Augment leadership capabilities with myLQA’s refined Action Plans and Self Assessments for more effective division management.
How To Get Started
Register Interest Today
Product Demonstration
Onboarding & Setup
Prepare to elevate your entire team and hotel with myLQA. Newly launched in 2024, the app enables your hotel to bridge the gap between luxury potential and consistent luxury delivery, setting the stage for unmatched guest satisfaction.
Contact us today for a full product demonstration and to discuss the integration of myLQA into your team. Full onboarding support and on going support are available.
Frequently asked
myLQA is the final piece to unlocking exceptional luxury service. While Assessments provide the roadmap to excellence and Upfront Training elevates capability, myLQA empowers management and nurtures team members to integrate guest service excellence into everyday operations, making it second nature.
myLQA is for use by every front line manager and team member in a hotel. The app is packed with features that assist the unique needs or both Management and Team Members in the pursuit towards excellence. The full value of the app is realised when used broadly.
Accessible – LQA Standards & Assessment access for all team members right in their hands, elevating service from the entry-level to leadership.
Portable – Identify issues on the spot and Instantly take action on the go, boosting responsiveness and enhancing operational agility.
Integrated – Turn luxury behaviours into daily habits, ensuring consistent quality and ingraining a culture of nothing but excellence.
Superior – An optimised mobile experience delivering enhanced capabilities enables exclusive features taking service delivery to new heights.
The myLQA Member Profile is an exclusive feature of the app. It gives every app user their own verified and independent profile that they can carry forward in their careers. These can be used for highlighting achievements, making luxury service rewarding and more.
Another exclusive feature of the myLQA app are next generation Action Plans. The enhanced functionality opens the door to much more robust change management without compromise of oversight.
Multi layer sub-delegation and tracking of action plans enable management and team members to work together to efficiently achieve corrective action.
myLQA is a distinctly different service to LQA Assessments and Upfront Training. myLQA is available by purchasing packages of user licenses to suit your hotel size.
Please get in contact with us for packages and pricing information.