Exceptional People Service Hospitality Experiences
Trusted by the best
Discover How We Can Help You
We work with luxury hotels of all types in 130+ countries
Our Services
Together, we’ll elevate your standards in every aspect, empowering you to excel in delivering exceptional guest service.
Service Insights
Guest Service Assessments
Uncover new opportunities for unparalleled guest service.
- Comprehensive analysis of the guest experience
- Industry leading reports and insights
- Data-fueled improvement opportunities
Service Refinement
UpFront Training
Introducing innovative, in-person training for excellent service.
- Tailored luxury service skill development
- Immersive, hands-on, learning experiences
- Long-term, lasting staff enhancement
Team Empowerment
myLQA
Introducing your luxury hospitality ‘Swiss army knife’ to empower your team and keep standards high.
- Instant, interactive analytics and feedback
- Drive skill & team improvement through gamification
- Elevate & maintain a premium luxury guest experience
Service-Leadership Excellence
ACADEMY by LQA
Transform your rising hospitality stars into exceptional guest experience leaders.
- The first-of-its-kind hospitality training environment
- Exclusively delivered programmes
- Service-leadership training going beyond standards
LQA By Numbers
Together, we’ll elevate your standards in every aspect, empowering you to excel in delivering exceptional guest service.
40,000
Hotel Nights
Combined experience of LQA Assessor pool exceeds 100 years spent in luxury hotels
3,000+
Hotels Assessed
We'll assess over 7,000 nights annually, including 3,000+ hotels.
600
Locales Travelled
LQA Assessors conduct assessments globally, travelling to over 130 countries.
Start Elevating Your Luxury Service Standards Today
Starting with comprehensive assessments, our services range from best-in-class training to yearly refreshers, providing solutions tailored to your hotel’s needs, tackling operational challenges, and enhancing your hospitality standards.
